By Jacob Engels
Last week, I found myself praising someone and something that I have never praised before; Scott Randolph and the local tag agency, or as most of us call it, the DMV.
After having a quick (yes…I said quick) and pleasant (I know….) trip to the local tag agency, I began asking myself….what are they putting in the water over there? I don’t know anyone who has ever had a quick or pleasant trip to the DMV.
So, I reached out to newly elected Orange County Tax Collector Scott Randolph, whose office oversees tag agencies, to tell us about what exactly has changed. A short Q&A is below —
What improvements have you made in the tag agency offices since you took office?
Our number 1 goal is to reduce wait time and improve the customer experience while you are in our offices. In that vein, we have already increased staff, and I am implementing online appointments for Driver License tests and renewals at some of our offices. We will be expanding appointments across the county to every office soon. Another project that will be rolled out at the end of summer is same day pickup for online vehicle tag renewals. We have already instituted policies behind the counter, which will reduce transaction times including now accepting credit cards.
Tell us about the new TVs that display information while residents wait?
The TVs are connected to the Motor Vehicle Network. They display relevant information about the Tax Collector’s office for our customers. They also provide an easy way to display our queuing system while engaging the customers.
Jacob Engels, is the Founder of East Orlando Post. Along with the Post, he owns several other businesses and is currently enrolled at Valencia College. Jacob has lived in Avalon Park since it’s founding and enjoys playing with his black Labradoodle Jasper, listening to indie rock, and seeking out new business ventures. He can be reached at email@example.com